Terms & Conditions

OUR CONTRACT AFTER YOU HAVE ORDERED

Once you’re happy everything is correct and you’ve submitted an order you’ll be given a dispatch email when the invoice is printed at the dispatch stage, next you will receive a tracking number via email.

PRICES AND PAYMENTS

All our prices are in Euro. The total cost of your order will be the price of the products you order, the delivery charge (if any). If you wish to choose a special shipping request such as Saturday guaranteed at our discretion we can invoice you for this service.

DELIVERY AND COLLECTION

All orders will be sent within 2 working days.

All orders will be sent to the delivery address provided when you place your order.

RETURNS / CANCELLATIONS

Following the Distance Selling Regulations, we will accept items back even if you’ve open the good to inspect them. You are entitled to a refund as long as you return your goods within 14 working days from delivery. The goods must be in an “as sold” condition along with any accessories or free gifts received with it. Whilst the goods are in your possession you must take reasonable care of them.

FAULTY GOODS

We aim to offer a 24 working hour return service, this means of you post your goods to us on Monday morning we aim to have an item on the way back you by Tuesday.

Whilst this is usually possible it is an aim not a guarantee, sometimes we may need a little more time if for example the item isn’t currently in stock.

We do not cover faults caused by accident, neglect, misuse, normal wear and tear by you or any third party, or any alteration or repair carried out without our prior approval. We can however invoice you separately for accidental repairs if pre-arranged.

When you return goods to us:

You must ensure that they are properly and securely packaged and labeled with our address.

Include the return form or a cover note of your name and reason for return.

Items must be returned free of iCloud and/or passcodes.

You are responsible for any damage or loss in transit.

We will require your item back first before a replacement or refund can be issued.

MISSING, DAMAGED OR INCORRECT ORDERS

We do everything we can to ensure your order arrives at your door complete and as described. If you don’t receive your orders when expected, you can check that they have been dispatched using the tracking number we will provide.

All of our items are subjectively graded meaning differences of opinion may occur, if this does happen we are happy to exchange or refund any item within the above legal time scales.

A Grade Items- Excellent condition used mobile little or no scratches, moreover it is not guaranteed to be mark free due to being a used product.

B Grade Items- Minimal Wear very good condition, these items will show marks and scratches which is why they are B Grade.

WARRANTY

All iPhones are supplied with our 12-month Warranty where faulty goods will be repaired or replaced with goods equal or greater in specification.

As above, we do not cover faults caused by accident, neglect, misuse, normal wear and tear, or any alteration or repair carried out without our prior approval.

All warranty on the devices is strictly for consumer use only.  Any company buying for a wholesale purpose is bound by the wholesale terms and conditions and the warranty within this.  All warranty is non transferable to a new owner.

VAT

We operate under the VAT Margin scheme.

The Margin Scheme – All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed.

Whilst we make every effort to indicate which VAT scheme the product falls under in the Product Description, if you have strict requirements for a VAT qualifying product please contact us prior to placing your order to confirm.

PRIVACY

We don’t share any of your information with 3rd parties. All power up items returned to us iCloud locked will be wiped if the necessary information is provided to us upon request.

GENERAL

These Terms and Conditions, and all transactions relating to this website and all non-contractual obligations are governed by English Law and are subject to non-exclusive jurisdiction of the English Courts. We do not accept amendments to these terms and conditions.

Phonely.ie  is a trading name of JAK Traders, 13 Upper Liffey Street, Dublin, Ireland.